Hafilat Smart Cards

Hafilat Smart Cards

Hafilat smart cards enable users to pay the fare of public transportation services in Abu Dhabi Emirate by tapping it on the reader device upon boarding and alighting. The card provides a range of services that caters to the needs of residents and visitors

Hafilat Smart Cards Services

Obtaining a Hafilat Smart Card
 
  • Anonymous Hafilat Card: For more information, click here
  • Personalized Hafilat Card: For more information, click here

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  • Visit customer happiness offices at bus stations and the airport.
Replacement Hafilat Smart Card
 
  • Anonymous Hafilat Card: Not Applicable
  • Personalized Hafilat Card: In cases of damage or loss, a fee applies: 5 dirhams.

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  • Visit customer happiness offices at bus stations and the airport.
Transfer Balance & Public Transport Passes

 

  • Anonymous Hafilat Card:
    • ONLY balance transfer from Anonymous Hafilat Card to Personalized Hafilat Card (for the same user) is applicable - No transfer fee required.
    • Transfer balance or public transport passes from Anonymous Hafilat Card to another Anonymous Hafilat Card is NOT Applicable.

 

  • Personalized Hafilat Card:
    • Available balance and public transport passes can be transferred to the user's new Personalized Hafilat Card - No transfer fee required.

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  • Visit customer happiness offices at bus stations and the airport.
Balance Refund

 

  • The available or remaining balance refund service is not applicable for all types of Hafalat smart cards